Canadian Hearing Services reaches record 250,000 virtual

Toronto, April 29, 2021 (GLOBE NEWSWIRE) —

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Canadian Hearing Services achieves an unprecedented delivery of 250,000 virtual client visits for the deaf and hard of hearing community since the start of the pandemic in March 2020.

“Once the pandemic was declared, our organization immediately and innovatively pivoted to a virtual service delivery model. It was imperative that we do all we can to protect the diverse and vulnerable communities we serve. Quality of care should never be sacrificed, and our teams have worked diligently to ensure a seamless transition from in-person to virtual visits, ensuring that no one is left behind. said Julia N. Dumanian, President and CEO, Canadian Hearing Services. “Excellence and professionalism are at the heart of everything we do, from clinical and social services to 24-hour emergency requests. This record service achievement demonstrates how Canadian Hearing Services continues to delivering on their 80-year promise of providing state-of-the-art hearing care services to our customers and their families.

Canadian Hearing Services’ mantra, “Raise the Bar”, is designed to continually challenge the organization to deliver best-in-class professional services and products and to set the industry standard for quality customer service. With that in mind, when the COVID-19 virus began to affect Ontarians, Canadian Hearing Services acted quickly with innovative strategies to continue supporting its diverse community while keeping it safe.

“Congratulations to Canadian Hearing Services for helping so many people across Ontario stay connected to the services they need. It’s another great example of Ontario ingenuity at work,” said Ontario Premier Doug Ford. “Deaf and hard of hearing Ontarians rely on these essential health services now more than ever. Canadian Hearing Services is a valued community partner that continues to scale up and innovatively deliver essential services to vulnerable Ontarians.

By moving most of our home and in-person care services to virtual platforms, Canadian Hearing Services has been able to significantly increase the number of clients we serve, the number of interactions we have been able to have with people, as well as the acceptance and treatment of thousands of new health and social services clients.

Since Canadian Hearing Services launched its virtual operations at the end of March 2020, they have also engaged their diverse communities to ensure their needs are properly met during this pandemic. Client satisfaction results have consistently indicated a high satisfaction rate of 93% with their services, while 97% have consistently stated that they will continue to use our services virtually after the pandemic.

“The safety and protection of deaf and hard of hearing people is important to our government,” said Raymond Cho, Minister of Seniors and Accessibility. “We are grateful and impressed with the cutting-edge work Canadian Hearing Services is doing to keep Ontario’s older and disabled population connected, safe and healthy.

About Canadian Hearing Services
Since 1940, Canadian Hearing Services has been an industry leader in providing professional services, products and education that enable people who are deaf and hard of hearing to overcome barriers to participation. Canadian Hearing Services is the largest and only accredited organization of its kind in North America. For more information about Canadian Hearing Services, visit CHS.ca or call 1-866-518-0000.


Michael A. May