Toronto, April 19, 2022 (GLOBE NEWSWIRE) — Click here for ASL
Canadian Hearing Services, Canada’s leading provider of professional services, products and education for the deaf and hard of hearing, achieves an unprecedented 500,000 virtual client visits for the deaf and hard of hearing communities since the start of the pandemic .
“Our organization provides essential services, which cannot be obtained elsewhere, for the deaf and hard of hearing communities. When the pandemic was first declared, it was imperative that we develop a virtual service delivery model to ensure there was no disruption to the essential services our customers rely on at Canadian Hearing Services. to provide them. Our team has worked tirelessly over the past two years to create and deliver an innovative approach to virtual service delivery while ensuring quality care and diligence given the unique challenges faced by our clients,” said Julia. N. Dumanian, President and CEO, Canadian Hearing Services. “Excellence and professionalism are at the heart of everything we do, from clinical and social services to emergency requests, 24 hours a day. This record service achievement demonstrates how Canadian Hearing Services continues to deliver on their 80-year promise of providing state-of-the-art hearing care services to our customers and their families.
By adopting virtual platforms, Canadian Hearing Services has been able to significantly increase the number of clients served, the number of interactions handled per person, as well as accepting and processing thousands of new healthcare clients and hard of hearing and deaf social services. communities. To ensure that the highest quality care is always provided, clients are asked after each appointment about their virtual service experience with Canadian Hearing Services. The results indicate that 93% of respondents are very satisfied with the virtual services received, while 97% indicated that they would continue to use virtual services, even once physical appointments resume.
“I want to thank Canadian Hearing Services for helping so many Ontarians stay connected to the vital services they need,” said Ontario Premier, the Honorable Doug Ford. “Deaf and hard of hearing Ontarians rely on these essential health services now more than ever. . Canadian Hearing Services is a valued community partner that continues to step up and provide essential services to vulnerable Ontarians and we are so grateful for all they do.
“Congratulations to Canadian Hearing Services for reaching this important milestone of serving 500,000 clients virtually since the start of the pandemic,” said Ontario Deputy Premier and Minister of Health, the Honorable Christine. Elliott. “It’s wonderful to see Ontario organizations like the CHS show such flexibility and innovation in the face of adversity as they continue to meet the needs of Ontarians.
“The safety and protection of our most vulnerable communities was of paramount importance to our government during the pandemic. Deaf and hard of hearing communities, which include seniors and people with other disabilities, have relied on the services provided by Canadian Hearing Services,” said the Honorable Raymond Cho, Minister of Seniors and Accessibility. “We are grateful and impressed with the cutting-edge work done by Canadian Hearing Services, especially at such a critical and challenging time. »
About Canadian Hearing Services
Since 1940, Canadian Hearing Services has been an industry leader in providing professional services, products and education that enable people who are deaf and hard of hearing to overcome barriers to participation. Canadian Hearing Services is the largest and only accredited organization of its kind in North America.
For more information about Canadian Hearing Services, visit CHS.ca or call 1-866-518-0000.