Canadian Hearing Services Becomes First National Organization Helping Deaf and Hard of Hearing Canadians Receive Qmentum Accreditation

The realisation of Qmentum Accreditation with Honors is recognition by Accreditation Canada that Canadian Hearing Services has exceeded Qmentum accreditation requirements in its commitment to quality improvement.

The decision follows a thorough evaluation of the full range of professional services and programs offered at Canadian Hearing Services by Accreditation Canada surveyors in May 2021. The investigation team spent four days at the organization’s offices across Ontarioboth virtually and in person, assessing the organization against nearly 400 rigorous global standards.

“To be the successful recipient of the flagship Qmentum Accreditation with Honors demonstrates our entire organization’s commitment to continuous quality and safety improvement,” said Julia N. Dumanian, President and CEO of Canadian Hearing Services. “This designation reaffirms our focus on the principle of person-centred care and energizes us to continue to provide the highest quality level of service that our customers have come to expect, while striving to set a new standard of gold in hearing health care for deaf and hard of hearing Canadians. .”

The Qmentum Accreditation Program is a four-year cycle of assessment and continuous improvement, where healthcare organizations strive to meet standards and thereby increase the quality of their services. This process assesses all aspects of an organization’s operations, from board and management to care and services and infrastructure.

This new milestone follows the Primer accreditation status first granted to Canadian Hearing Services in July 2018for which it received a 97% rating from Accreditation Canada.

“The entire organization was involved in the accreditation process – from staff and board members to clients and families,” said Dr. Chantal Graveline, vice president of programs and services and chief operating officer. “The results of this latest assessment will inform our plans to continue to improve our range of services and programs as we grow across Canada.”

As a happy recipient of the Qmentum Accreditation with Honors status, Canadian Hearing Services remains true to its mantra, “Raising the Bar”, designed to continually challenge the organization to deliver best-in-class professional services and products and to set the industry standard in quality customer service.

About Canadian Hearing Services

Since 1940, Canadian Hearing Services has been an industry leader in providing professional services, products and education that enable people who are deaf and hard of hearing to overcome barriers to participation. Canadian Hearing Services is the largest and only accredited organization of its kind in North America. For more information about Canadian Hearing Services, visit or call 1-866-518-0000.

About Accreditation Canada

Accreditation Canada is a not-for-profit organization that works with patients, policy makers and the public to improve the quality of health and social services for all. Accreditation Canada works closely with health and social service organizations in Canada and abroad to develop a culture of sustainable improvement that improves safety and efficiency, working to save and improve lives. More than 1,000 health and social service organizations and 7,000 sites in Canada and around the world have been accredited through their programs and services, leading to safer, quality health care for those who matter most – the patients and their families.

SOURCE Canadian Hearing Services

For further information: Media contact: Ivy Cuervo / Director, Marketing and Communications, [email protected] or 416-577-7993

Michael A. May